Tech FAQ
Table of
Contents
How
do I change my password?
E-mail:
Logon
to http://mail.firstgate.net
with your current use name and password. Go to Options –
User Profile to change your password.
FTP:
Please
call us at 1-212-809-1818 or email support@firstgate.net
with your request.
Is
ADSL sharing allowed?
ADSL
sharing is allowed. However, you are responsible for all
setup and configuration. Firstgate.net’s support team will
only troubleshoot the first computer connecting to the
Internet. Please visit our DSL sharing page for some sample
configurations. Note:
If you are experiencing DSL outage, our support team may ask
that you to disconnect your network during the
troubleshooting period.
What
modem or router is compatible with Firstgate.net DSL?
As
of August 2000, Firstgate.net supports the following ADSL
modem and SDSL router:
For
ADSL
3Com
HomeConnect ADSL modem Ethernet (Ethernet Controller
required)
3Com
HomeConnect ADSL modem Dual Link (Ethernet or USB port
required)
3Com
HomeConnect ADSL modem PCI (PCI slot required)
Arescom
ND 800 ADSL modem Ethernet (Ethernet Controller required)
Arescom
ND 1080 ADSL router (Hub required for multiple workstations)
Westel
WireSpeed DMT ADSL Ethernet modem (Ethernet Controller
required)
For
SDSL
Netopia
D7100 DSU (router required)
Netopia
SDSL router
Efficient
Network SDSL router
What
OS is compatible with Firstgate.net DSL?
As
of August 2000, Firstgate.net supports the following
Operating System:
For
ADSL
All
network OS that supports Ethernet.
For
SDSL
All
network OS that supports Ethernet.
Do
I need to install any additional software on my computer?
No.
Firstgate.net doesn’t require the installation of any
additional software onto your computer.
Can
I use my own ADSL modem?
Yes.
However compatibility is not guaranteed.
Please
make sure your modem has at least the following
specifications:
WAN
Services:
ADSL DMT T1.413 Issue 2; G.9921 (G.dmt)** and G.992.2 (Splitterless
or ADSL Lite)**
Transmission
Speeds:
Up to 8 Mbps downstream (to subscriber), and up to 1.0 Mbps
upstream (from subscriber LAN)
Protocol
Support:
ATM Signaling: UNI 3.1, UNI 4.0, RFC-1483, PPP over ATM |
